STORYBOARDS AND EXPERIENCE MAPS

I leverage storyboards and experience maps to help visualize the overall solution, map out a holistic experience by focusing on the users, understand the context of the interactions, and identify opportunity areas.  Due to the complexity of the solutions, the boards help to communicate the future state experience to the executive teams.

NERDERY

How might we connect sales, marketing and delivery under one platform?

Nerdery-Customer-Experience-BlueprintFINAL

WOLVERINE

Design a engagement experience for retailer but enables enhanced brand identity and knowledge to foster deeper brand penetration as well as differentiated experience for the consumer.

Wolverine Storyboard

DIRECT ENERGY

How might we create a seamless and personalized customer encounters across every stage of the journey?

JourneyMap

MORNINGSTAR

How might we transform customer onboarding into a continuous process, starting at the beginning of the customer journey through to renewal?

Morningtstar Experience Blueprint

BADGER METER

How might we make it easier for our customers to do business with us, which will drive growth and deliver increased shareholder value.

BadgerMeter_ExperienceBluePrint30x111
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